Return Policy
Return Policy
Thank you for shopping on bomenaa.com. When you read this page, you may need help from us.
Usually bomenaa.com provide a 30-day warranty period for all orders. If the product itself is defective or damaged, you can contact us to return it. Please make sure to get in touch with us first, we will provide different solutions according to different situations. In this process, we hope that the product is unused, and you may also need your cooperation to provide some pictures and videos. We hope to understand.
Return & Exchange
Returns. After you receive the order, please check whether the product is in good condition at the first time. If you find any problem, please contact us by email to indicate the specific problem of the product. It would be better if you attach a picture or video, so that we can quickly check Problem and solve the problem.
If the product is in good condition, it is simply because you don’t like it, don’t need it, or you bought it wrong, and you need to bear the return shipping cost yourself. Don't return a item without contacting us, we can't get it.
Exchange. When you receive the damaged product, please contact us in time. Generally, we will resend a new product to you, and you do not need to send the original product back. If you bought the wrong size and need to change it, we will provide you with a satisfactory solution.
Cancellation
If you want to cancel your order, please send an email to us within 12 hours. we will check and cancel it for you once the order still not been sent out. but as long as the order be shipped out from warehouse, we can't cancel it any more. Thanks for your understanding.
Shipping Rate
We are unable to cover the shipping costs to return or exchange your package, which means you should pay for the return shipping and it is the responsibility of you to make the return shipping safe and sound back to us. Also, The original shipping cost will be deducted.
Contact Information
Please contact our customer service team if your require further instructions on how to return your item at support@bomenaa.com
Email: support@bomenaa.com
Return Address
Please contact us to get the return address. Only the address provided by the customer service is valid.
Refund
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Once returns are received they will be inspected and processed within 3-5 business days. When your return processing is complete we will issue your refund back to your original payment method. You will be notified by email of the transaction. Once the refund has been issued it may take up to 2-3 business days to be effective. It depends on your bank or financial institution.
We hope your shopping is enjoyable, and the above policies are not required.