FAQs

1 Order Issue

1.1 Where is my order?

We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible. It usually takes about 7-15 business days for standard shipping when the tracking number comes out.

1.2 Can I cancel my order?

Yes, you can contact our customer service at support@bomenaa.com ASAP to cancel (only) if the order hasn’t been sent out. Orders cannot be canceled after it is already shipped out.

1.3 Why I didn’t get an email about my order being shipped?

（NOTE: If you have not received our notification email, please check your spam email and move it to your inbox.)

After placing your order, we may need 1-3 business days to prepare your order. This will be our processing time to make sure that your order is accurate. This processing time does not include shipping time. We will inform you with an email after shipment or if there is any delay. If you can't find an email fifteen days after you’ve placed the order, please contact our customer service.

1.4 Can I change/modify my shipping address/size?

Yes, you can. It includes changing sizes or the color of an item, removing an item, and changing your shipping address. Please contact our customer service email. Please note that we can help you modify your order BEFORE shipment. Once your package shipped, we will not be able to change anything.